Wheelchairs and other equipment necessary for everyday life can be brought along at no extra cost. We need to know if the traveller has a manual or electric wheelchair, as well as the size (height + width x length), weight, and possibly the type of battery.
Sending weelchair
For sending wheelchairs, there are limitations on the number of wheelchairs allowed, as well as restrictions on the size and weight of the wheelchair. In addition, there are limitations on the battery of electric wheelchairs.
There are no restrictions on Wh for batteries that are installed in the wheelchair.
Extra wheelchair batteries must be carried in the cabin as hand luggage and cannot be sent as checked baggage. You can either carry one wheelchair battery in your hand luggage with a maximum of 300Wh or 2 batteries with a maximum of 160Wh per battery
Read information about batteries here
Maximum wheelchair dimensions and weight on our aircraft:
Dash8-100, 200 and 400: 133cm x 125 cm x 122 cm and maximum 300Kgs
Dash8- 300: Not allowed with electrical weelchair, only manual
Embraer E2 190: 133cm x 70cm x 80cm and maximum 155Kgs
Wheelchair/assistance is divided into three categories:
WCHR (Ramp)
- The traveller can manage to go up/down stairs and into the plane independently. Assistance is needed to/from the exit/gate.
WCHS (Steps)
- The traveller can walk to the airplane seat independently. Assistance is needed all the way to the plane, and they must be carried up/down stairs.
WCHC (Cabin seat)
- The traveller is completely immobile. Assistance/carrying is needed all the way to the airplane seat. To meet safety requirements for both passengers and staff regarding, among other things, evacuation and personal injuries, and so that our airport personnel can be prepared and staffed, we have introduced new procedures. The passenger can weigh a maximum of 120 kg. If the passenger weighs between 90 and 120 kg, this must be stated when booking.
Requests for wheelchairs/assistance are approved when the traveller receives confirmation/receipt by email for the flight booking.
Updated