If you are allergic to furry animals, book your ticket as usual and then contact the customer centre within the 24-hour cancellation period. If we confirm that there are no animals on board, it will not be possible to book a place for animals on your departure later. You will receive a full refund within 24 hours if there are no alternatives.
If you are allergic to nuts, oranges or similar, we ask you to contact the crew at the gate and on board. The crew can then refrain from serving food that may cause allergies on board and ask passengers not to eat brought-in products containing allergens. However, we cannot guarantee that allergenic food will not be opened/consumed on board.
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