Delayed baggage
When you report your baggage as missing at the airport, it is registered in a tracking system used by most airlines worldwide. You will receive a file reference and can choose whether you want status updates via SMS and/or email.
If your last flight is with Widerøe and your baggage is delayed, you can register delayed baggage here
If you have arrived with an airline other than Widerøe, you must contact that airline directly.
If you need to contact your arrival station regarding missing baggage, you can find phone numbers here or you can contact us via our chat here
If you have already registered delayed baggage, check status here
Compensation for delayed baggage
We understand that costs may be incurred when baggage is delayed. You can purchase items directly related to what you have in your baggage and in accordance with the regulations described below.
For delayed baggage, Widerøe reimburses according to current regulations:
- 100% reimbursement of expenses for underwear and toiletries up to a maximum of 500 NOK
- 50% reimbursement of expenses for other clothing as needed if these are justifiable and within reasonable limits. We may alternatively reimburse 100% of expenses for other clothing if the clothes are returned to Widerøe's claims department, P.O. Box 247, 8001 Bodø. This assumes the clothes are in good and intact condition. Postage costs will of course be reimbursed.
Keep the receipts for expenses you have incurred so that these can be attached to any compensation claim.
If your baggage is delayed for more than 21 days, you can apply for compensation by filling out the baggage identification form.
Completed form, baggage receipt, flight ticket and original baggage report should be sent to customer service via the compensation form below, or by post to:
Widerøe claims department
P.O. Box 247
8001 Bodø
Damaged baggage
Damaged baggage must be reported immediately after the baggage has been made available to you upon arrival at the airport. If this is not done, the baggage is considered delivered in good condition unless otherwise proven by the recipient (according to the Aviation Act § 10-26 first paragraph). A damage report must be made within seven (7) days – and a written claim must be sent to Widerøe via our web link within seven (7) days.
An overview of contact information for arrival stations can be found here.
- Depending on the type of damage to your baggage, we will cover the repair of your baggage, or compensate you for the value of the baggage at the time of damage. Scratches, marks, dents and other minor damages can occur under normal transport conditions.
- If the contents of your baggage are damaged (without damage to the outside of the baggage itself), we recommend that you contact your insurance company.
- A claim must be submitted via our website within 7 days from the date of damage. When submitting the claim, you must include a copy of the damage report, photos showing the damage and the brand of the suitcase. In addition, we need documentation that tells us the age and price, such as a purchase receipt.
- Widerøe compensates your baggage according to international regulations on the airline's limited liability for damaged baggage. In these cases, we can compensate based on documentation of age and original value of the damaged baggage, but with a depreciation of 10% per year. Widerøe is therefore only liable for the value of your baggage at the time of damage. In cases where documentation cannot be provided, Widerøe will set an amount of 500 NOK and the amount will be transferred to the specified account number.
- It will also be possible to replace your baggage at various short-haul stations in Norway, where they keep a limited assorted selection.
- Typical wear and tear damages such as scratches, dents or damage to zippers, etc. are not compensated.
Submitting a claim for compensation
As a passenger, you are responsible for checking checked baggage upon arrival and you must immediately report any damage. If there is no written damage report, the condition of the checked baggage will be considered accepted. If you still wish to report damage on a journey with us, the burden of proof falls on you and you must provide documentation indicating that the baggage was damaged on a journey with us, and no later than seven (7) days after arrival. All financial claims related to the damage must also be reported to us via our form within seven (7) days, cf. Aviation Act §10-26. For delayed baggage, complaints must be made no later than 21 days after the baggage was made available to the recipient.
If there is no written damage report (PIR – Property Irregularity Report), the claim will be rejected. All claims submitted to us after the deadline (seven days) will also be rejected, cf. Aviation Act §10-27.
Claims are submitted via our website: Claims - damaged or delayed baggage
If your baggage is delayed on your return journey, we expect that you already have the most necessary items at home, which means that the cost of these items is not covered by Widerøe.
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