Delayed baggage
When you report your baggage as missing at the airport, it is registered in a tracking system used by most airlines worldwide. You will receive a file reference and can choose whether you want status updates via SMS and/or email.
If your last flight is with Widerøe and your baggage is delayed, you can register delayed baggage here
If you have arrived with an airline other than Widerøe, you must contact that airline directly.
If you need to contact your arrival station regarding missing baggage, you can find phone numbers here or you can contact us via our chat here
If you have already registered delayed baggage, check status here
Compensation for delayed baggage
We understand that costs may be incurred when baggage is delayed. You can purchase items directly related to what you have in your baggage and in accordance with the regulations described below.
For delayed baggage, Widerøe reimburses according to current regulations:
- 100% reimbursement of expenses for underwear and toiletries up to a maximum of 500 NOK
- 50% reimbursement of expenses for other clothing as needed if these are justifiable and within reasonable limits.
Keep the receipts for expenses you have incurred so that these can be attached to any compensation claim.
If your baggage is delayed for more than 21 days, you can apply for compensation by filling out the baggage identification form.
Completed form, baggage receipt, flight ticket and original baggage report should be sent to customer service via the compensation form below, or by post to:
Widerøe claims department
P.O. Box 247
8001 Bodø
Lost luggage onboard or at the airport
If you have baggage and items lost or forgotten on board one of our aircraft or at the arrival airport, please get in touch with the airport arrival service: https://www.wideroe.no/en/help-and-contact/airport-arrival-service.
Read more about lost and found here: https://www.wideroe.no/en/help-and-contact/lost-and-found.
Damaged baggage
Damaged baggage must be reported immediately after the baggage has been made available to you upon arrival at the airport. If this is not done, the baggage is considered delivered in good condition unless otherwise proven by the recipient (according to the Aviation Act § 10-26 first paragraph). A damage report must be made within seven (7) days – and a written claim must be sent to Widerøe via our web link within seven (7) days, using the form damaged baggage. Registering damaged baggage at the airport is not the same as a claim for compensation. You must both register damaged baggage and submit a claim for compensation. If you do not submit a claim for compensation within 7 days, the complaints department will reject the case.
The customer support, support@wideroe.no, do not handle this kind og complaint
An overview of contact information for arrival stations can be found here.
- Depending on the type of damage to your baggage, we will cover the repair of your baggage, or compensate you for the value of the baggage at the time of damage. We primarily cover the cost of repairing damaged baggage and will reimburse 100% of the repair cost (up to the maximum compensation amount) upon receipt of a repair invoice from a vendor. Scratches, marks, dents and other minor damages can occur under normal transport conditions.
- If the contents of your baggage are damaged (without damage to the outside of the baggage itself), we recommend that you contact your insurance company.
- A claim must be submitted via our website within 7 days from the date of damage. When submitting the claim, you must include a copy of the damage report, photos showing the damage and the brand of the suitcase. In addition, we need documentation showing the age and original purchase price of the baggage, such as a purchase receipt.
- Widerøe compensates your baggage according to international regulations regarding the airline's limited liability for damaged baggage. If repair is not possible, compensation will be based on the original value of the baggage, depreciated by 10% from the purchase date and an additional 10% per year thereafter. Widerøe is therefore only liable for the value of your baggage at the time of damage. Compensation will be paid upon documentation of the baggage's age and original value. If such documentation is not available, Widerøe will offer a fixed compensation amount of NOK 500, which will be transferred to the bank account provided.
- It will also be possible to replace your baggage at various short-haul stations in Norway, where a limited selection of baggage is available.
- Typical wear and tear damages such as scratches, dents or damage to zippers, etc. are not compensated.
Submitting a claim for compensation
As a passenger, you are responsible for checking checked baggage upon arrival and you must immediately report any damage. If there is no written damage report, the condition of the checked baggage will be considered accepted. If you still wish to report damage on a journey with us, the burden of proof falls on you and you must provide documentation indicating that the baggage was damaged on a journey with us, and no later than seven (7) days after arrival. All financial claims related to the damage must also be reported to us via our form within seven (7) days, cf. Aviation Act §10-26. For delayed baggage, complaints must be made no later than 21 days after the baggage was made available to the recipient.
If there is no written damage report (PIR – Property Irregularity Report), the claim will be rejected. All claims submitted to us after the deadline (seven days) will also be rejected, cf. Aviation Act §10-27.
Claims are submitted via our website: Claims - damaged or delayed baggage
If your baggage is delayed on your return journey, we expect that you already have the most necessary items at home, which means that the cost of these items is not covered by Widerøe.
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