We apologise that your flight has been cancelled. We understand that this can be a major inconvenience, and we want to make the process as easy as possible for you. Here you will find information about what we do for you, and what rights you have.
What happens with your ticket?
When your flight is cancelled, we automatically change your ticket to the first available departure with free seats. This may be with Widerøe or with one of our partners. You will receive an updated itinerary by SMS if we have your mobile number registered in the booking.
If you no longer wish to travel, and the cancellation means you arrive at your destination outside given deadlines, you can cancel the booking and receive a refund. Please contact the point of sale where you purchased the ticket.
While you wait
If the new departure is two hours or more later than originally planned, you are entitled to food and drink. We automatically send a food voucher to the contact information registered in your booking. This voucher comes in the same SMS as the information about the new departure.
The value of the food voucher you receive is.
NOK 85 per passenger for delays between 2 and 3 hours
NOK 150 per passenger for delays over 3 hours.
If an overnight stay is necessary, we increase the value to NOK 300 and include breakfast at the accommodation we arrange for our passengers.
If we change your ticket to a flight the next day, you are entitled to accommodation if it is unreasonable to expect you to travel home. We also cover public transport to and from the airport and the accommodation. Taxi is not covered if there are bus and/or train options available.
Compensation under EU261
You may be entitled to financial compensation if the cancellation is due to circumstances within our control. The rules follow EU Regulation 261/2004, which applies to all European airlines.
You are not entitled to compensation if the cancellation is due to extraordinary circumstances such as bad weather, political unrest, security threats or strikes outside the airline’s control. You are also not entitled to compensation if you were notified of the cancellation at least 14 days before departure, or if you were offered rebooking that allows you to arrive within certain time limits, for example two to four hours depending on the flight distance.
Compensation does not apply to indirect losses, such as lost earnings or inconvenience, unless you can document a specific financial loss that is within the airline’s control.
How to submit a claim
You can submit a claim for reimbursement of expenses or compensation via our digital form:
https://www.wideroe.no/en/help-and-contact/flight-claim#/
Remember to attach itemised receipts for the expenses you want to be refunded, and keep the originals in a safe place.
Updated