Many people wonder what they are actually entitled to when a flight is delayed or cancelled. Here are some of the most common misunderstandings – and what actually applies:
1. Am I always entitled to compensation?
No. You are not entitled to financial compensation if the delay or cancellation is due to extraordinary circumstances, such as bad weather, strike, political unrest or security threats.
2. What determines the compensation amount?
The amount is calculated based on the shortest distance in a straight line between the departure airport and the destination – not how long you are delayed.
3. Does the compensation cover all types of losses?
No. You are not entitled to compensation for indirect losses, such as lost earnings, missed events or inconveniences. Only documented additional costs within the airline’s control can be claimed.
4. Am I always entitled to a refund of the ticket?
No. If you accept a new departure and travel to the destination, you cannot claim a refund for the ticket afterwards.
5. Can I claim a free upgrade or extra benefits?
No. You are entitled to food, drink and possible accommodation, but not to an upgrade of the journey or other additional benefits.
6. Does compensation apply for short delays?
No. Standard compensation applies only when you arrive at the destination more than three hours late.
7. Do technical faults always entitle you to compensation?
Not always. Many believe technical problems are always within the airline’s control, but certain specific faults can exempt the company, for example faults caused by bad weather or vandalism.
8. Does travel insurance cover everything automatically?
No. The insurance has its own terms and does not necessarily cover everything, especially if you lack documentation or the delay is below the insurance company’s minimum limit.
9. Am I entitled to compensation even if I am offered rebooking?
Not necessarily. If you are offered an alternative flight that allows you to arrive within certain time limits, the compensation may be reduced or eliminated.
Updated