We recommend that you use your travel insurance if your flight is cancelled or delayed. Going through your insurance often provides a simpler and faster process than contacting the airline directly. Insurance companies usually have broader coverage and can help you with various types of expenses, such as hotel, food, and alternative transport solutions, regardless of the reason for the delay.
Airline compensation schemes are limited by regulations and can take longer to process. Travel insurance therefore often offers a better solution for you, especially when you want quick assistance and coverage of additional expenses.
Updated